TRENZON
CANCELLATION, RETURN AND REFUND POLICY

Eligibility depends on the product, its condition, customisation status and the issue reported.

BEFORE DISPATCH
Use order support as soon as possible. Cancellation is available only while the order has not entered a stage that prevents cancellation.

MISSING, INCORRECT OR DAMAGED ITEMS
Contact support with the order number and clear photos where relevant. TRENZON will review the order and explain the available replacement, correction or refund remedy.

CUSTOM AND PERSONALISED ITEMS
A made-to-order, resized, engraved, altered or otherwise personalised item is generally not returnable for change of mind. This does not limit a remedy for an item that is defective, damaged or materially different from the confirmed order.

GROCERY AND HYGIENE-SENSITIVE ITEMS
Perishable, opened or hygiene-sensitive goods may have limited return eligibility. Missing, wrong, damaged or unusable goods should be reported promptly after delivery.

REFUND PROCESSING
An approved refund is sent through the applicable original payment route where possible. Bank or payment-provider processing time may apply. The app and support team will provide the order-specific status.

CONTACT
Open order support in the app or email contact@trenzon.com. Sending a request does not itself cancel an order or confirm a refund.

Last updated: 20 September 2026
Support: contact@trenzon.com